Delete your data.
How to ask us to delete your account and everything we keep about you, what gets deleted and how long it takes.
Last updated: October 7, 20261. How to ask
If you run a store, in the app go to Settings and tap “Delete my account”. If you are a store's client, or you can't sign in, write to us at [email protected] from your account's email or with the phone or email you booked with, or tap the button below. We confirm with you when it's done.
Ask to delete my data2. What gets deleted
If you run a store: everything attached to your account, that is your profile, services and products, photos, bookings and orders, client list, templates and flows, and the WhatsApp, Instagram or Telegram conversations you connected, including received messages and replies. If you are a client: your data in the stores where you booked or bought and your client account, except what the law requires to be kept, such as a payment record.
3. How long it takes
If you delete your store from the app, it disappears at that moment: the link stops working, your channels are disconnected and your photo, cover and description are deleted. The rest is deleted after 60 days. If you ask by email, we do it within 30 days. In both cases, except for the minimum a law requires us to keep.
4. Instagram, WhatsApp and Meta data
If you connected Instagram or WhatsApp, the messages Storio received from that account are kept only for your inbox. We do not use them for any other purpose, we do not sell them and we do not build profiles. If you ask us to delete them, we do it within 30 days; if you delete your account, they go with it; and if you remove Storio from your Instagram settings, Meta tells us and we delete them at that moment. This complies with the Meta Platform Terms and Meta's Developer Policies.