How can we help you?
The usual questions, answered. If yours isn't here, write to us: a real person reads it.
Does my client have to download anything?
Nothing. They open your link, pick what they want, pick a time and confirm with their name, phone and email: nothing to install and no password, because half of people would not fill in a sign-up form just to book a slot. They get their pass with a code. If they want, they create a free account: they see their appointments with every business in one place, their history and what they have spent, and they never type their details again. Appointments they made before link up on their own through the same phone.
How do I set up my link?
You create the account, pick your address, storio.ink/your-business, and add what you offer with its price and how long it takes. Then you set your hours. That's it: from then on the link takes bookings, and you can change anything whenever you like.
How do I get paid?
The way you always have: cash, bank transfer, whatever works. Storio shows the price, books the slot, adds up what came in and flags what is still unpaid. If you ask for a deposit by transfer, your client sends you the receipt and you confirm it. In the United States, Canada, Australia and Japan you can also take cards, into your own Stripe account; more countries are on the way.
What if I change my hours or take a day off?
You change it and your link knows right away. You can block a single stretch (an errand, a long lunch) or a whole day, and those hours stop being offered without you having to tell anyone.
Can two people book me at the same time?
No. The slot is checked again on the server before anything is saved: if two people ask for it in the same second, only one gets it and the other sees a notice right away. It's the one rule the product never lets break.
I lost my password
You recover it from the login screen: ask for the code, it arrives at the email you signed up with, and you set a new one. If you no longer have access to that email, write to us from the one you use now and we'll sort it out by hand.
Recover my passwordHow much does it cost?
You start free, no card needed. Free has a cap on services and monthly bookings; if you fill it, Pro lifts it. See the plans on Pricing.
See pricingHow do I change my plan?
From the app, under Plan. Upgrading applies right away. If you downgrade, we first show you what stops showing in your store, so you decide calmly.
How do I connect Telegram, WhatsApp or Instagram?
From Messaging, in the app. Telegram connects with one tap. WhatsApp (with your WhatsApp Business number) and Instagram (with your professional account) are coming soon: Meta is reviewing them, and the app shows them as «Coming soon». Disconnect them whenever you want.
Can I bring my Linktree or my store?
Yes. Paste your Linktree or Shopify link and Storio brings your links and products for you to review before they go live.
What if the assistant gets something wrong?
It only answers with what your store says: prices, hours, address and services. If it's asked something that isn't there, it doesn't make it up: it alerts you and hands you the conversation.
How do I delete my account and my data?
On Delete your data we explain how to ask for it, what gets deleted and how long it takes.
Delete your dataWe couldn't find anything for that. Write to us and we'll answer.
Write to us. A real person reads it: no tickets, no bots.